Shipping Policy

Shipping Policy

1. Shipping Locations

We currently ship to all major serviceable PIN codes across India. Deliveries are handled through our trusted courier partners including Delhivery, DTDC, Professional Courier, Shree Tirupati, and India Post for remote and rural locations.

Track shipments directly from the courier partner’s official websites:

2. Processing Time

At novo3D, we make sure your orders are packed with care and shipped through reliable courier partners to reach you safely and on time. Delivery time varies depending on your location and the shipping method chosen.

  1. Local shipping policy(Tamil Nadu)
    • Normal Shipping (DTDC): 3–5 working days
    • Professional Courier: 1–2 working days
    • Tirupathi Courier: 1–2 working days
    • Store Pickup: Same day collection between 2 PM – 5 PM
  2. Regional shipping policy(Karnataka, Kerala, Pondicherry)
    • Normal Shipping (Delhivery): 4–7 working days
    • Superfast Delivery (DTDC): 2–3 working days
    • Tirupathi Courier Surface: 3–4 working days
    • Tirupathi Courier Air: 1–2 working days
    • DTDC: 2–4 working days
  3. National shipping policy(Rest of India)
    • Normal (Delhivery Courier): 8–12 working days
    • Superfast (DTDC): 3–4 working days
    • Tirupathi Surface: 5–7 working days
    • Tirupathi Air: 2–3 working days
    • DTDC: 4–6 working days

3. Shipping Cost

shipping policy Shipping cost is calculated automatically during checkout based on your PIN code, shipment weight/volumetric weight, and courier availability.

4. Delivery Issues shipping policy

  • The delivery date and time quoted by novo3D are approximate estimates. While we aim to deliver promptly, we are not liable for delays caused by external factors or courier-related issues.
  • Delivery timelines may change after dispatch due to weather conditions, operational challenges, routing delays, or unforeseen circumstances with the courier company.
  • If there is a delay beyond the estimated delivery date, please contact us via Contact Us.
  • If the package appears damaged, tampered, or unsealed, refuse delivery and contact us immediately at +91-8608606600.
  • If the package was accepted and damage is noticed later, share clear photos/videos within 48 hours for verification and resolution.

5. Undeliverable Packages shipping policy

Your shipment may be returned to us if:

  • The address is incorrect or incomplete
  • The phone number is unreachable
  • The customer is unavailable during multiple delivery attempts
  • The package is refused at the doorstep

If the shipment is returned for any of these reasons, re-shipping charges will apply for re-dispatch.

Refunds (where applicable) will be processed after deducting forward and return shipping charges. Refer to our Return & Refund Policy for full details.

6. Pre-Order Items shipping policy

  • Products marked as Pre-Order will display estimated availability or dispatch timelines on the product page.
  • Full payment is required to secure your order.
  • Orders will be shipped once stock arrives at our warehouse.
  • In case of supplier/manufacturer delays, we will notify you via email/WhatsApp with updated timelines.

7. Store Pickup / Self-Collection

Store Pickup / Self-Collection is available from our warehouse/showroom.

  • Select “Store Pickup” during checkout to collect your order in person.
  • Pickup timings: 2:00 PM – 5:00 PM, Monday to Saturday.
  • You will receive a WhatsApp notification once your order is ready for pickup.
  • Please bring your Order ID and the registered mobile number for verification.

Helpful Links