Privacy policy
Privacy Policy
Last Updated: January 2025
Welcome to novo3d.in. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or use our site.
This Privacy Policy follows the guidelines under Indian data protection laws such as the Digital Personal Data Protection Act (DPDPA). For more information on these regulations, you can refer to the Ministry of Electronics and Information Technology (MeitY) website.
- Digital Personal Data Protection Act (DPDPA), India
- Information Technology Act, 2000
- SPDI Rules, 2011
1. Information We Collect
We collect personal data when voluntarily submitted or automatically captured.
1.1 Personal Information
- Name
- Email address
- Phone number
- Billing & shipping address
- Order & transaction details
- Contact form submissions
- User account data
1.2 Automatically Collected Data
- IP address
- Browser & device details
- Approximate location
- Visited pages & clicks
- Referrer URLs
1.3 Third-Party Sources
- Payment gateways
- Courier partners
- Analytics platforms
2. How We Use Your Information
- Process orders & shipping
- Send order updates
- Customer support services
- Improve website performance
- Fraud prevention & security
- Respond to enquiries
- Marketing (only with consent)
3. Cookie Usage
Comments
- Stores name/email/website for comment convenience
- Lasts 1 year
Login
- Temporary cookie checks browser support
- Login cookies last 2 days
- Display preference cookies last 1 year
- “Remember Me”: stays logged for 2 weeks
- Logout removes all cookies
Post Editing
- Saves post ID temporarily
- Expires in 1 day
4. Data Retention
- Comments & metadata stored indefinitely
- Registered users can modify or delete their data (except username)
- Order data kept for GST & legal compliance
5. Your Rights
- Access your personal data
- Download/export your data
- Request correction
- Request deletion (if legally allowed)
- Withdraw marketing consent
We respond to all requests within 7–14 working days.
6. Sharing of Information
- Payment processors
- Courier & logistics partners
- Customer service tools
- Analytics platforms
- Law authorities (only when required)
We never sell your personal data.
7. Data Security
- SSL encryption
- Firewall & server protection
- Restricted access
- Security scans
8. Updates to This Policy
We may update this Privacy Policy periodically. The latest version will always be available on this page.
9. Contact & Grievance Officer
For privacy concerns or data-related enquiries:
Email: sales@novo3d.in
Phone: +91-860-860-6600
Address: novo3D, Coimbatore, Tamil Nadu – 641035, India
You may also reach us via our
Contact Us page.