FAQ
Novo3D FAQ – Complete Help & Support Guide
Welcome to the Novo3D FAQ page. This detailed FAQ guide is designed to help customers quickly find answers related to orders, shipping, tracking, payments, support, installation help, returns, replacements, warranty, bulk purchases and product compatibility for all 3D printers, components, motors, drivers, SMPS units, electronics and accessories sold on Novo3D.in. The following Novo3D FAQ content covers the most commonly asked questions from customers placing orders across India. Whether you are a beginner in 3D printing, a professional engineer, a CNC operator, or a reseller looking for bulk 3D printer parts, the Novo3D FAQ section below provides clear and complete answers to ensure a smooth shopping experience.
FAQ – Frequently Asked Questions (FAQ)
What Shipping Methods Are Available?
FedEx, DTDC, DHL, India Post
How Long Will it Take To Get My Package?
Within 3–5 days for most locations across India. Remote or rural locations may take slightly longer depending on courier availability.
How Do I Track My Order?
Track your order status anytime on our Track My Order page. You will also receive tracking updates via email/SMS once your order is shipped.
How Do I Place an Order?
Add products to cart → Proceed to checkout → Choose payment method → Receive confirmation. The process is simple, fast, and secured with encrypted payments.
How Should I Contact if I Have Any Queries?
Call: +91-8608606600 | Email: sales@novo3d.in | WhatsApp: Chat on WhatsApp | Contact Page
Do I Need an Account to Place an Order?
Yes, an account is required for order processing, faster checkout, tracking order history, invoices, and support.
Are all products in stock?
Most items on Novo3D.in are in ready stock unless marked “Pre-Order” or “Out of Stock”. Stock levels update in real-time.
Do you offer same-day shipping?
Yes, orders placed before 2 PM (Mon–Sat) are shipped the same day depending on courier availability.
What payment methods are accepted?
UPI, credit/debit cards, net banking, wallets, and bank transfers are supported.
Do you provide GST invoices?
Yes, GST invoices with proper HSN codes and tax breakup are automatically generated for every order.
Can I cancel my order after placing it?
Yes. Orders can be cancelled before dispatch. Once shipped, cancellation is not possible.
What is your return or replacement policy?
Returns are available for damaged, defective, or incorrect items. Electronics and motors are covered only for manufacturing defects.
Do you offer warranty on products?
Warranty differs by product type. Please refer to the product page for complete warranty details.
Do you provide installation or technical support?
Yes, we assist via WhatsApp, call, and email for wiring, setup, compatibility, and general usage.
How can I know if a part is compatible with my 3D printer?
You can check the product page or contact our support team to confirm compatibility.
Do you ship heavy items like linear rails or motors?
Yes, with suitable surface courier partners such as Delhivery Surface, DTDC, and Professional Courier.
Are bulk purchase discounts available?
Yes, we offer special pricing for bulk orders and resellers.
Can I change my shipping address after placing the order?
Address changes are allowed before dispatch. After shipping, it depends on courier policy.
What happens if my package is delayed?
You may raise a ticket and our team will coordinate with the courier for updates.
Do you offer international shipping?
Currently, we ship within India only.
Will I receive updates about my order?
Yes, you will receive automated email/SMS notifications for order confirmation, shipping and tracking.
The item is out of stock. How can I get notified?
Click the “Notify Me” button on the product page to receive instant restock alerts.
Can I pick up my order from your store?
Yes, from our store in Coimbatore. View Location on Google Maps
Do you provide custom 3D printing or CNC services?
Yes, custom fabrication services are available on request.
How do I know if my payment was successful?
You will receive an order confirmation email. If money was deducted but order not created, bank auto-refunds within 24–72 hours.
This extended Novo3D FAQ content is created to help customers quickly find detailed answers related to Novo3D.in. (FAQ)